Never happened.
I had been training there as a member of Penn cycling team. Bought pedals shoes tires etc with team discount. Staffs were very nice at first. But after they realized you didn't want to buy any bikes or expensive components and brought your own no fancy used road bike for training, the attitude changed dramatically. I mean rude.
Rode my new Felt road bike for the first time today, LOVE IT!! Connor was the guy who helped me with the purchase and Sam did my fit when the bike came in. Everyone at the shop is very friendly and really want you to be happy with your purchase. I live about an hour from the store, but it is so worth it to make the trip. Thanks Guys.
Finally purchased from Trek Bicycles Lancaster for better prices, EXCEPTIONAL service and very nice staff.
Called there looking for a specific Trek model which they had but was not put together. Was promised 3 times in as many weeks, that they would have the bike put together. I was ready to buy.
Stopped in her a number of times to get feedback on a build, always helpful. Had my drive side bottom bracket stuck which required professional attention to be removed, brought it in, guy looked at it, got a wrench and knocked it out of place and sent me on may way free of charge. Gave him a tip as payment. I see a few other comments bout "inattentive staff." I would not go so far to say rude, but it sometimes comes off as though you're a bit of a bother.
I crashed my bike and simply needed to adjust my front brake in order to be on my way. They told me they weren’t in the habit of lending out tools and wanted to charge a service fee and look at it themselves. I would have gladly paid $5 to borrow a multi tool for 3 minutes. Cyclists are supposed to help each other out!
Breakaway Bike Fitness is a US Bicycle Store based in Philadelphia, Pennsylvania. Breakaway Bike Fitness is located at 1923 Chestnut St, Philadelphia, PA 19103, USA.
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