Bought a brand new Apple TV and tried to exchange for the Apple 4K a few weeks later and they don’t accept exchanges. Would have been nice if the sales associate told me a new Apple TV was coming out in a week. Well maybe this wasn’t a fruitless trip as my smart case was falling apart and perhaps they could resolve this matter. Nope. They won’t replace that either. Since “it’s cosmetic”. Nothing like having pockets full of rubber shards daily. Go Apple your customer service rocks.
Decent, but a bit hard to navigate and figure out their system . for interacting with customers for technical service. Good to book an appointment if going in for service, otherwise you may be given a wait time of over an hour.
I always liked Apple but my last visit to this store was not only the waste of time. I was trying to recycle my old MacBook and tried to do it online. I had a technical issue with the website so I decided to call this Apple store to see if I can just come in and do the recycling there. I was going to the city anyways so why not get this done. So before I go, I call them to confirm I can recycle it in the store. The girl on the phone says that they will accept the computer for recycling if I bring it. Well, they did not and did not help me to set it up for me online either. I had to leave the store with the heavy computer in my bag and no help. They also did not have many people in there yet the customer service people did not really pay attention to me and left me with 0 help.
Lots of staff in the store but getting an honest answer from sales people is more difficult then pushing a sheep through a fence. I came in to ask about the warranty on the screen protectors and immediately Chad the almighty genius Apple associate was prompt to assume me that unless he is blind there is no warranty on screen protectors. I was off-put because when I purchased my phone and screen protector at the store, Sally the sweet girl that sold me the phone originally was insistent that if the protection screen is damaged I can have it replaced under the two year warranty. Sensing a tab bit of insincerity in Chad's demeanor, I asked to see the packaging. Sure as the night is dark and the sun is bright there it read on the box that there was a two year warranty. Chad didn't care. He ain't replacing sh**. I asked to see if I could see how the second screen protector they offer looked on a phone (clear instead of a matte consistency). Chad was quick to assure me that he would have to destroy the packaging and he was not willing to go to such extreme lengths. It's seems as though not a single associate in the store uses the screen protector on their phones so I thanked him and left. All I wanted was a new screen protector and I wouldn't mind paying for a new one but after the turds I was fed my stomach was uneasy. One star because Chad sucks.
I absolutely love this store! Of course my affection for Apple products is the main reason for these accolades. This Christmas I went all out and bought an IPad Pro 12.9", an Apple Pencil and a pair of Beats Bluetooth headphones. That was over ten days ago and I am still giddy over my new toys! Everything I bought has surpassed their reputations thus far. I will be reporting back as time goes by with the state of my satisfaction with my purchases.
Apple Walnut Street is a US Electronics Store based in Philadelphia, Pennsylvania. Apple Walnut Street is located at 1607 Walnut St, Philadelphia, PA 19103, USA.
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