I called this compamy because my purse was stolen from my car during my morning yoga glass. When I called I was so upset, but they took my info and said a tech would call me back. About ten minutes later a Technician named Chris called me to verify my address, and I asked him that I was outside and feeezing. He said he understood and to just hang on because I am some distance from the shop, now I don't know if he has a helicopter or just caught every green light in a row, but he was at my house in less than 15 minutes AND he brought me a hot cup of coffee!!. He opened my doors in less than two minutes and just went to work on my locks. He fixed them so the old keys didn't work, but a new set of keys did, without me having to spend the money on new locks and on top of that, instead of having a key for my security door, one for the front, one on the rear, and one on the garage....he made them ALL work on one key.AMAZING!!!. He was done the entire job in about a half hour. I would absolutely recommend using this shop 100%, and I don't know if they allow you to ask for a Technician, but if they do Chris was terrific.
Few more days later (into next week) ETA? Answer was I dont know we're busy.
I have been doing business with them for a while here and there, but this time is a shock to me.
Been doing business with them for more than 7 years but never again.
5 stars for Chris
Dropped off a key and cylinder to get re-pin. Its been almost a week and no call from them. First time I called the lady told me maybe Tomorrow it will be done.
I was in the store on Monday to have some keys made, I had been to several places before but somehow the key I have is not common so I tried here.A man named Chris helped me and it turned out he was the same person that had opened my front door in an emergency last month.Once again he was very polite and helpful, although while looking for the key on a wall of hundreds of keys an older man(I assume the owner) came of and called him a moron, ( as well as some other horrible names). Anyway, Chris found my key and also cut and programmed a chipped key for my car. In the few minutes I was there I witnessed him helping customers, answering the phones, dispatching other techs on a two way radio, programming chipped keys, and he repaired a storm security lock while the customer waited next to me.The entire time he juggled all of these duties he was being abused by the owner to an extent like I have NEVER seen an employee abused.And the entire time he STILL kept a smile on his face while dealing with everyone there. It seems that there regular customers only want to deal with him because I witnessed several wait specifically to deal with only him. I have a feeling that this nice man will be working at another locksmith soon, because he is way too nice, polite,and hardworking that another locksmith won't snatch him up...
BEST. PLACE. TO GO. I have needed there service so many times I've got them on speed dial and they were quick fast and reliable I'm very grateful for the job they did. I've never been so scared of my children locking themselves in the bathroom and these men came to my rescue. I've been locked out. I've got my house taken care of as soon as I bought it. I've even got new doorknobs for each door in my house and I've never been happier. I love talking to the owner phill, and the guy John has talked about having 9 kids the other guys are amazing with outgoing personality and great sense of humor. !!!!
Zero for the mean man!!!
I run a business too and I cant see someone can treat customer like they do.
You better come with cash, there policy of $15.00 on credit. They don't sway from that. Which to me is too high, or they wants you to purchase small merchandise in the store so you reach the target?
5++ stars
BEST PLACE TO GO
Everyone in there seems to be in a bad mood or something
West Philadelphia Locksmith Co is a US Locksmith based in Philadelphia, Pennsylvania. West Philadelphia Locksmith Co is located at 31 S 42nd St, Philadelphia, PA 19146, USA.
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